What is Natra Heal’s return policy?
You are welcome to return any goods purchased within 7 days of receiving the item.
Returns will only be accepted if the item(s) is still in their original unopened packaging.
If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to our shop and our team has confirmed that the item is in a saleable condition.
If the return is due to misrepresentation on our site we will refund you in full as soon as the item is received back at our shop.
The refund will be done in the form of the original tender of the order.
Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.
How do I log a return?
You can contact us on WhatsApp on 071 602 8896, or email our customer support team on orders@natraheal.co.za. We will send you a return form to complete and send a courier quote to have the product/s collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you.
What if the item I received is not what I ordered?
Email our customer support team on orders@natraheal.co.za with your order number and details and a picture of the product that you have received and we will assist in sorting this out by confirming that the item received was incorrect and sending the correct item out to you.
What if my product is broken or faulty?
Email our customer support team on orders@natraheal.co.za with your order number, details and a picture of the product that you have received and we will assist in sorting this out by repairing, replacing or refunding the product, depending on the situation.
Need help?
Contact us at orders@natraheal.co.za for questions related to refunds and returns.